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Sesame Software
  • How does Sesame Software protect my data during transfers?
    We use end-to-end encryption to ensure that your data remains secure and private at all times.
  • What happens to my data after I back it up?
    Your data stays within your controlled environment, giving you full ownership and control.
  • How do your solutions comply with regulations like GDPR?
    Our solutions are designed with privacy in mind, ensuring compliance with GDPR, CCPA, and other global privacy standards.
  • What is Sesame Software?
    Sesame Software is a powerful data management tool that helps you connect, replicate, and centralize data from all your systems - whether cloud, hybrid, or on-premise. It’s built to make your data accessible, accurate, and ready for reporting or analysis.
  • What can I use it for?
    You can use Sesame Software to: Build a cloud or on-premise data warehouse Integrate data from multiple sources Keep Salesforce data in sync in near real time Automate backups and recover data when needed Migrate or archive data Improve reporting by moving data into one place
  • What systems can it connect to?
    It supports Salesforce, NetSuite, Oracle, SQL Server, Snowflake, and many other platforms, plus APIs, cloud storage, and file formats like CSV and JSON.
  • What are the system requirements?
    A Windows or Linux machine with at least 8 GB of RAM (16 GB preferred), Java 17, Apache Tomcat, and access to your data sources.
  • How do I install it?
    Install Java and Tomcat, download the software, and configure your sources and targets through a web interface. Setup typically takes under an hour.
  • How do I automate jobs?
    Jobs run automatically on a schedule you define or can be triggered on demand. Each job includes detailed logs and monitoring.
  • Can I control what data gets replicated?
    Yes. You can include or exclude specific tables or fields, apply filters, and customize how data flows between systems.
  • Is there a command line option?
    Yes. Advanced users can run downloads, uploads, backups, schema checks, and more from the command line.
  • What if something goes wrong?
    You’ll get detailed logs and error messages, plus built-in tools to help resolve common issues. Our support team is also available to help.
  • How can I get help?
    Contact us at support@sesamesoftware.com or call +1 (408) 550-7999.
  • Do you have a trial version available?
    We do! Sesame Software provides a 2 week trial for on-premise deployment requests. The product is installed on a webinar with our support staff assisting, and you will get relevant training on the spot.
  • How quickly can your solution be implemented/activated?
    Very quickly! You can be up and running within 30 minutes. For the on-premise deployment, you’ll need: a computer with 16GB RAM and a 4-core processor either Windows or UNIX a UTF-8 character set database The cloud deployment option is set up within hours of signing a contract
  • Does your solution offer cloud and/or on-premise backup storage options?
    Yes, both cloud and/or on-premise backup storage options are offered! We have the only product that offers both on-premise and Cloud deployment for backup and recovery!
  • What impact does the replication have on system or user functionality on the Salesforce platform?
    There is no impact! Salesforce is a multi-tenant environment, and each API server is shared with thousands of their customers, so the net impact of replication on overall system load and performance is negligible.
  • What platforms can be used to deploy the software?
    Our product is a Java application, which makes it cross-platform! Deployment options include: on-premise servers and personal computers, including Windows, Mac, and UNIX Amazon AWS Microsoft Cloud any cloud computing environment where you have access to install Java and Tomcat
  • What level of auditability does your solution provide for the backup?
    The product will send you a daily log showing the records copied per object and whether added, updated, and deleted. There are also reject logs if record-level errors happen. You have access to these logs in the on-premise deployment option.
  • How frequently can I run my downloads?
    Fully customizable but you are bottlenecked by mutation of the object. Changes cannot be faster than NetSuite’s API is capable of handing the data to us.
  • Can the downloads be set up on a schedule?
    Yes, we use CRON based scheduling through the application, and we also support many other schedulers via batch processing.
  • Are you using the SOAP or the RESTlet API?
    We currently use the SOAP API.
  • Are you using Token-Based Authentication?
    Yes, we use Token-Based Authentication.
  • Do you support uploads/bidirectionality?
    We do not support uploads or bidirectionality currently.
  • What are the account/profile requirements for download?
    Sesame recommends a fully permissioned Admin user to perform the download, NetSuite enforces role-based permissions for visibility of data.
  • How do you handle schema changes in NetSuite?
    New fields and name changes are handled as new objects/fields, all historical data is preserved in the old objects.
  • Can you capture deleted records?
    Yes. Sesame Software does logical deletes from NetSuite, indicating with a status flag in the Target DBMS.
  • What objects do you support?
    All objects that are accessible and supported by NetSuite’s SOAP API/Suite Analytics JDBC API.
  • Can I control what objects are downloaded?
    Fully customizable, lists and single object downloads supported.
  • Can I filter objects by county or subsidiary?
    The best practice for Sesame Software is to download all data and filter for reporting on the Target DBMS side. While technically possible, filtering on these data parameters will require the client to have an in-depth knowledge of how their data is structured in their individual NetSuite and prior diligent use of the features/data that is to be filtered.
  • Do you support objects not listed in the Schema Browser?
    The Custom Objects, Saved Searches, Special Views (i.e.; Posting Transaction Summary), and the File Cabinet are all supported.
  • How is the File Cabinet handled?
    We utilize the metadata to create a mirror structure to a mapped OS drive (i.e.; C:\FileCab\..). A virus scanner on the target system is then completed.
  • What security protocols are in place for data transfer?
    No data flows through Sesame’s servers; you inherit the security from NetSuite on the selection side and whatever security is in place for your target environment.
  • Are you BFN Certified through NetSuite?
    Yes, we are listed on the Marketplace as a Hybrid application.

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