Question 1

Where is my data stored and processed?

Accepted Answer

You maintain complete control over your data. With our on-premise and private cloud deployment options, both the software and database reside entirely on your own infrastructure — with no off-site storage or third-party services that could compromise your security or compliance posture.

Question 2

How does the platform authenticate users?

Accepted Answer

The platform natively supports Active Directory (AD) and LDAP authentication. Administrators can map existing LDAP user groups directly to built-in user roles, enabling centralized, secure access control without duplicating user management work.

Question 3

How are user permissions and data access controlled?

Accepted Answer

Access is governed by customizable, role-based access controls. The system provides three default roles — Admin (full permissions), Restricted (view and update configurations only), and Reader (read-only access). Administrators can go further by assigning highly specific Read, Write, or Run permissions, ensuring team members only access exactly what they need.

Question 4

Can we enforce our company's password security requirements?

Accepted Answer

Yes. The platform includes robust password policy settings. Administrators can require minimum and maximum password lengths, mandate uppercase, lowercase, numeric, and special characters, and enforce password expiration — all configurable to match your organization's existing security standards.

Question 5

Are database connections and data transfers encrypted?

Accepted Answer

Yes. All database connections use TLS-secured connections, with support for TLS 1.2 to ensure data is properly encrypted in transit. The platform also supports advanced database security configurations, including Oracle Wallets and Keystore/Truststore SSL deployments.

Question 6

Why is it important to keep the software regularly updated?

Accepted Answer

Keeping the platform up to date ensures security patches are applied promptly, reducing exposure to known vulnerabilities. Regular updates also help protect against unauthorized access and keep your organization aligned with industry regulations and data protection requirements.

Question 7

How can Sesame Software support your compliance and audit needs?

Accepted Answer

Sesame Software helps you keep a clear record of data movement with secure backups, replication, and recovery workflows. You can use role-based access controls, encryption in transit, and detailed job history to support audits and internal reviews. That gives you more control of your data and a cleaner path to compliance.

Question 8

How do you support compliance and audit needs?

Accepted Answer

We support compliance with strong access controls, encryption in transit, detailed logs, and audit-friendly data handling. Because the platform can run on your own infrastructure, you keep control over where data lives and how it is retained. That makes it easier to align with internal policies and external requirements.

Question 9

What happens to my data when my subscription ends?

Accepted Answer

Your data remains under your control in the environment where Sesame Software is deployed. If you decide to stop using the platform, you can keep, export, or remove your data based on your internal retention policies and compliance requirements. Our team can help you plan a clean transition.

Question 10

What systems can it connect to?

Accepted Answer

It supports Salesforce, NetSuite, Oracle, SQL Server, Snowflake, and many other platforms, plus APIs, cloud storage, and file formats like CSV and JSON.

Question 11

What are the system requirements?

Accepted Answer

A Windows or Linux machine with at least 8 GB of RAM (16 GB preferred), Java 17, Apache Tomcat, and access to your data sources.

Question 12

Can I control what data gets replicated?

Accepted Answer

Yes. You can include or exclude specific tables or fields, apply filters, and customize how data flows between systems.

Question 13

Is there a command line option?

Accepted Answer

Yes. Advanced users can run downloads, uploads, backups, schema checks, and more from the command line.

Question 14

What if something goes wrong?

Accepted Answer

You’ll get detailed logs and error messages, plus built-in tools to help resolve common issues. Our support team is also available to help.

Question 15

Is Relational Junction the same as Sesame Software?

Accepted Answer

Relational Junction was our former product name. All the same functionality you rely on — backups, replication, exports, connectors, and related tooling — now lives as the Sesame Software product suite. This branding consolidation helps us streamline offerings and clarify product capabilities and use cases for current and future customers. The underlying technology, support teams, SLAs, and contracts remain unchanged, and you’ll find updated branding and documentation under the Sesame Software name. In short: only the name has changed — your integrations, data, and service levels remain the same.

Question 16

How long does setup and implementation take?

Accepted Answer

Getting up and running is fast. Full implementation — including installation, configuration, and building your data warehouse — takes less than an hour for most customers.

Question 17

Do you offer a free trial?

Accepted Answer

Yes. We offer a two-week free trial for on-premise deployments. The trial is typically installed during a live webinar where our support staff assist with initial configuration and training, so you're not starting from scratch on your own.

Question 18

How does pricing work?

Accepted Answer

For on-premise and cloud, we use a flat annual pricing model — you pay one predictable rate regardless of how much data you move. Unlike competitors whose costs scale unpredictably with data volume, there are no surprises on your bill as your data grows.

Question 19

How are schema changes handled when source data changes?

Accepted Answer

Automatically. Our platform dynamically creates target tables and adds new columns whenever they are added to the source system. There is no manual data mapping required — schema alignment happens without any intervention from your team.

Question 20

What if I need to connect to an endpoint that isn't officially listed?

Accepted Answer

We support a Bring Your Own Driver (BYOD) capability. Using any standard JDBC driver and a simple template, you can connect to virtually any endpoint — even those not on our official list — without custom development work.

Question 21

Can data pipelines be scheduled to run automatically?

Accepted Answer

Yes. The platform includes a built-in job scheduler that uses Cron expressions, giving you precise control over timing. Jobs can be automated to run as frequently as every few seconds or as infrequently as once a year — whatever your use case requires.

Question 22

How will my team know if a data sync or backup fails?

Accepted Answer

The platform includes built-in email notifications and alerts. You can configure specific team members to be notified automatically on job success or failure, so issues are flagged immediately without anyone needing to manually check the system.

Question 23

What is the difference between a replica and an archive?

Accepted Answer

A replica is a near real-time copy of your source data, continuously synced into a relational database for active use. An archive is data that has been moved and stored long-term — typically for retention policies, audits, or cost management purposes. Both serve different needs and can be used together.

Question 24

Does the platform support custom user roles and single sign-on?

Accepted Answer

Yes. Access is governed by customizable, role-based access controls — including Admin, Restricted, and Reader roles — ensuring the right people have the right level of access. The platform also supports AD/LDAP authentication for organizations that require single sign-on.

Question 25

What happens to my data if I stop using Sesame Software?

Accepted Answer

Your data stays in your environment. We do not rely on off-site storage or a third-party repository for your backups or replicas. If you decide to move on, you keep control of the data you already have and can plan the transition on your terms.

Question 26

What happens to my data if I stop using Sesame Software?

Accepted Answer

You keep control of your data. Sesame Software runs on your infrastructure, so your data stays in your environment. If you decide to stop using the platform, you can uninstall the software and manage retention or deletion according to your own policies.

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Data Backup

Automatically and Reliably Back Up Critical Data

Why Choose Sesame Software for Data Backup?

Predictable annual pricing based on your connectors - no per-row fees, no consumption-based billing surprises as your data scales. Unlimited data movement, flexible deployment, your data stays under control and ready for AI.

Key Features

Comprehensive Backup Capabilities

Enhanced Data Management

Frequently Asked Questions

Where is my data stored and processed?

How does the platform authenticate users?

How are user permissions and data access controlled?

Can we enforce our company's password security requirements?

Are database connections and data transfers encrypted?

Why is it important to keep the software regularly updated?

How can Sesame Software support your compliance and audit needs?

How do you support compliance and audit needs?

What happens to my data when my subscription ends?

What systems can it connect to?

What are the system requirements?

Can I control what data gets replicated?

Is there a command line option?

What if something goes wrong?

Is Relational Junction the same as Sesame Software?

How long does setup and implementation take?

Do you offer a free trial?

How does pricing work?

How are schema changes handled when source data changes?

What if I need to connect to an endpoint that isn't officially listed?

Can data pipelines be scheduled to run automatically?

How will my team know if a data sync or backup fails?

What is the difference between a replica and an archive?

Does the platform support custom user roles and single sign-on?

What happens to my data if I stop using Sesame Software?

What happens to my data if I stop using Sesame Software?

Supported Platforms and Connectors

How will your team use Sesame Software?

Automatically and Reliably Back Up Critical Data

Migrate Systems Without the Usual Headaches

Get Strategic Support from Real Data Experts

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