Frequently Asked Questions

It supports Salesforce, NetSuite, Oracle, SQL Server, Snowflake, and many other platforms, plus APIs, cloud storage, and file formats like CSV and JSON.

A Windows or Linux machine with at least 8 GB of RAM (16 GB preferred), Java 17, Apache Tomcat, and access to your data sources.

Yes. You can include or exclude specific tables or fields, apply filters, and customize how data flows between systems.

Yes. Advanced users can run downloads, uploads, backups, schema checks, and more from the command line.

You’ll get detailed logs and error messages, plus built-in tools to help resolve common issues. Our support team is also available to help.

Relational Junction was our former product name. All the same functionality you rely on — backups, replication, exports, connectors, and related tooling — now lives as the Sesame Software product suite. This branding consolidation helps us streamline offerings and clarify product capabilities and use cases for current and future customers. The underlying technology, support teams, SLAs, and contracts remain unchanged, and you’ll find updated branding and documentation under the Sesame Software name. In short: only the name has changed — your integrations, data, and service levels remain the same.

Getting up and running is fast. Full implementation — including installation, configuration, and building your data warehouse — takes less than an hour for most customers.

Yes. We offer a two-week free trial for on-premise deployments. The trial is typically installed during a live webinar where our support staff assist with initial configuration and training, so you're not starting from scratch on your own.

For on-premise and cloud, we use a flat annual pricing model based on the data sources you connect — you pay one predictable rate regardless of how much data you move. Unlike competitors whose costs scale unpredictably with data volume, there are no surprises on your bill as your data grows. Salesforce Backup & Recovery plans start at $500/month, billed annually, and NetSuite exports start at $5,000.

Automatically. Our platform dynamically creates target tables and adds new columns whenever they are added to the source system. There is no manual data mapping required — schema alignment happens without any intervention from your team.

We support a Bring Your Own Driver (BYOD) capability. Using any standard JDBC driver and a simple template, you can connect to virtually any endpoint — even those not on our official list — without custom development work.

Yes. The platform includes a built-in job scheduler, so you can run jobs on any schedule, from every few minutes to once a year.

The platform includes built-in email notifications and alerts. You can configure specific team members to be notified automatically on job success or failure, so issues are flagged immediately without anyone needing to manually check the system.

A replica is a near real-time copy of your source data, continuously synced into a relational database for active use. An archive is data that has been moved and stored long-term — typically for retention policies, audits, or cost management purposes. Both serve different needs and can be used together.

Yes. Access is governed by customizable, role-based access controls — including Admin, Restricted, and Reader roles — ensuring the right people have the right level of access. The platform also supports AD/LDAP authentication for organizations that require single sign-on.

You keep control of your data. Sesame Software runs on your infrastructure, so your data stays in your environment. If you decide to stop using the platform, you can uninstall the software and manage retention or deletion according to your own policies.

Sesame Software's Salesforce Backup and Recovery plans start at $500 per month, billed annually. Pricing is flat and annual, so your bill doesn't grow with the amount of data you back up. Core, Pro and Enterprise add features such as metadata restore, sandbox backups, sandbox seeding and high-frequency backups; see the pricing page for the plan details. Salesforce says pricing for its own Backup & Recover is custom and set through its sales team.

There are three common routes. Salesforce's built-in Data Export generates CSV files on a weekly or monthly schedule, depending on your edition, and the files are removed 48 hours after the email is sent, so you have to download and store them yourself. Salesforce Backup & Recover is Salesforce's own paid backup service. Third-party tools such as Sesame Software back up your data automatically into a database you own, then restore individual fields and records with relationships intact.

Salesforce includes a Data Export service in its editions. It produces CSV backup files, but it isn't a restore tool, it has no service level agreement, and you must download the files within a short window. If you need automated backups and point-in-time restore, a dedicated tool is the usual next step. Sesame Software offers a two-week free trial for on-premise deployments, typically installed during a live webinar with our support staff.

It depends on what you need to protect and where it should live. Compare solutions on how often they back up, whether you can restore a single field or record with its relationships, whether metadata and sandboxes are covered, where the backup is stored, which compliance requirements you must meet, and how the pricing scales. Our guides on the 6 best Salesforce backup tools for IT teams in 2026 and native tools versus enterprise platforms walk through those criteria.

No. You pay a flat annual rate based on the data sources you connect, with unlimited data movement. There are no row counts, volume tiers or overage fees, so your bill doesn't jump when your data grows.