Sesame Software: Relational Junction for Salesforce

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Relational Junction Customer Portal

Available Salesforce.com Web Site Integration
Acquire and interact with your customers. Take orders directly from your web site. Open up your customer service department to customers with an easy to use web site case management interface.

Customer portal integrates with your web site using common look and feel
Customers can open and track issues
Customers sign up and initiate orders
Customer Support Representatives manage support cases with extended web user interface
Fully extensible, including custom fields
Customizable for complex business functionality
Available as a standalone system or integrated with Salesforce.com using Relational Junction replicated database for performance and reliability
Setup and customization included

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Relational Junction Customer Portal Pricing

User Tier Annual Price

10,000 $10,000

100,000 $25,000

1,000,000 $40,000

10,000,000 $55,000

100,000,000 $70,000

1,000,000,000 $85,000

Relational Junction Internal Portal Pricing

User Tier Annual Price per User

20 $460

50 $368

125 $295

320 $236

800 $189

2,000 $151

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The login screen includes the ability to retrieve your password and user name. The system can be configured to allow new users to register themselves, giving you the ability to acquire new customers.

Customer support options allow you to create, view, and update support cases, search a variety of knowledge bases, subscribe to notifications, and change personal details and password.

The Case List screen allows you to view open, closed, and archived cases, and to select them for other options.

The Create New Case screen allows you to log new cases. Solutions can be automatically searched from the knowledge base, avoiding creation of new cases when similar issues have already been resolved.

Case comments can be viewed or added. As with case submission, email notification will be sent to the originator and the support representative.

Attachments can be viewed or added to the case. One interesting feature is that you can view attachments that have been deleted from Salesforce, effectively saving valuable Salesforce.com storage space.

Information about the Account can be easily viewed by selecting the Account name from the Case Details screen.

Contacts for the account can be easily viewed by selecting the Contacts tab on the Account Details screen.

Other cases for the same account can be easily viewed by selecting the Cases tab on the Account Details screen.

All accounts may be selected by the Accounts tab on the main menu.

A variety of knowledge base solutions can be searched, including Salesforce.com Solutions, and Forums and Wikis that support URL-based Open Search API's.