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| The login screen includes the ability to retrieve your password and user name. The system can be configured to allow new users to register themselves, giving you the ability to acquire new customers. | ![]() |
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| Customer support options allow you to create, view, and update support cases, search a variety of knowledge bases, subscribe to notifications, and change personal details and password. |
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| The Case List screen allows you to view open, closed, and archived cases, and to select them for other options. |
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| The Create New Case screen allows you to log new cases. Solutions can be automatically searched from the knowledge base, avoiding creation of new cases when similar issues have already been resolved. |
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| Case comments can be viewed or added. As with case submission, email notification will be sent to the originator and the support representative. |
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| Information about the Account can be easily viewed by selecting the Account name from the Case Details screen. |
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| Contacts for the account can be easily viewed by selecting the Contacts tab on the Account Details screen. |
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