Relational Junction Customer Care Portal for Salesforce.com
Sesame Software developed the Relational Junction Customer Portal based upon solid business management principles for customer support and tracking.
In addition, we tested it extensively with our customers and refined the portal to
optimize convenience and utility for both customers and the company. The result
is a robust, feature-rich customer portal product that we, as a company, use and
offer to the market.
Open up your customer service department to customers with an enterprise portal solution.
Powerful Relational Junction Customer Portal features Include:
- Complete integration with your Salesforce.com data, including custom objects and fields
- Ability to open and track support cases, including case comments, attachments and solutions
- Option to close and re-open support cases
- Full text Boolean searches on your Salesforce.com solutions
- Advanced case searching
- Simple content management
- Easy access to View/Edit account and contact information.
- Backed by the Relational Junction Data Warehouse for performance and reliability
- Integrates with your web site using common look and feel
- Allows customers to download new software releases, updates and product documentation
- Extensible, including custom fields
The Relational Junction Customer Portal for Salesforce.com helps companies provide consistent excellence in customer service